Refund policy
Thank you for shopping with MyShopCue.com.
We want you to be satisfied with your purchase. Because MyShopCue operates as an online dropshipping store, some products may be shipped directly from our third-party suppliers or fulfillment partners. Return procedures may therefore vary depending on the product and fulfillment location.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must generally:
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Be in the same condition that you received it in
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Be unworn or unused
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Have original tags, where applicable
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Be in its original packaging, where applicable
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Include proof of purchase or order information
Certain products may have specific return requirements. We will provide you with the applicable return instructions after reviewing your request.
How to Start a Return
To start a return, contact us at
Please include:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos or videos, if the item is damaged, defective, incorrect, or materially different from the product description
Do not send an item back before contacting us and receiving return instructions.
Because we use third-party suppliers and fulfillment partners, the return address may differ depending on the product. We will provide the appropriate return address and instructions after your return request has been reviewed and approved.
Items sent back without first requesting a return may not be accepted.
Return Shipping
Unless otherwise stated or required by applicable law:
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Customers may be responsible for return shipping costs for returns due to a change of mind, ordering the wrong size/color, or other reasons not caused by MyShopCue or a product defect.
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MyShopCue may provide or arrange a return shipping label when the product is defective, damaged during delivery, incorrect, or otherwise eligible for a seller-paid return.
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Return shipping instructions will be provided after your return request is approved.
Please do not return packages to the address shown on the original shipping label unless we specifically instruct you to do so.
Damages and Issues
Please inspect your order when you receive it.
Contact us as soon as possible if:
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Your item arrives damaged
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Your item is defective
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You receive the wrong item
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Parts or accessories are missing
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The item is materially different from the product description
Contact us at info@myshopcue.com and provide your order number and clear photos or videos showing the issue.
We will review the issue and determine the appropriate resolution, which may include a replacement, refund, partial refund, or other appropriate solution.
For products damaged during shipping, please contact us promptly after delivery so that we can work with our fulfillment or shipping partners.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including:
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Perishable goods, such as food, flowers, or plants
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Personalized or customized products
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Products made specifically according to customer specifications
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Certain personal-care or hygiene products
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Products that cannot be returned for health or safety reasons
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Hazardous materials
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Flammable liquids or gases
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Items that are clearly identified as non-returnable at the time of purchase
We may also be unable to accept returns for items that have been used, worn, washed, damaged after delivery, or returned without their required original packaging where applicable.
Sale items and gift cards may be non-refundable unless otherwise required by applicable law.
If you are unsure whether your product is eligible for return, please contact us before sending the product back.
Exchanges
We generally do not provide direct product exchanges.
If you would like a different product, size, color, or variant, the fastest option may be to return the original item, if eligible, and place a new order after your return has been approved.
Some products may be subject to different exchange procedures depending on the supplier or fulfillment partner.
Contact info@myshopcue.com before returning an item.
European Union 14-Day Cooling-Off Period
If merchandise is being shipped to a customer in the European Union, applicable consumer protection laws may provide a 14-day right of withdrawal for eligible purchases, subject to applicable legal exceptions.
Where this right applies, you may have the right to cancel or return your order within 14 days without providing a reason.
The applicable legal requirements, exclusions, and refund procedures will apply.
Refunds
Once we receive and inspect your returned item or receive sufficient evidence for an approved return where a physical return is not required, we will notify you whether your refund has been approved or rejected.
If your refund is approved, we will issue the refund to your original payment method.
Refund processing may take up to 10 business days after approval, depending on your payment provider, bank, or credit card company.
The time it takes for the refunded amount to appear in your account may vary depending on your financial institution.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at
Refund Amount
Unless otherwise required by applicable law, the refund amount may exclude:
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Original shipping charges
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Return shipping costs
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Customs duties or import charges
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Taxes or fees that are non-refundable
Where MyShopCue is responsible for the issue, such as receiving an incorrect, defective, or damaged product, we will review the circumstances and determine the appropriate refund or replacement.
Order Cancellation
If you wish to cancel an order, contact us as soon as possible at
Because orders may be automatically processed and sent to our suppliers or fulfillment partners, we cannot guarantee that a cancellation will be possible after an order has entered processing or shipping.
If an order has already shipped, you may need to follow the applicable return procedure after receiving the item.
Undeliverable or Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned to a supplier or fulfillment partner because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
Please contact us at info@myshopcue.com if your order cannot be delivered.
International Orders, Customs, and Duties
For international orders, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Such charges may not be included in the product price or shipping charge unless explicitly stated.
MyShopCue is not responsible for delays caused by customs or government authorities.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
MyShopCue
Website: https://myshopcue.com/
Email: info@myshopcue.com
Business Address:
Valmiki Chowk, ITI Road, Sirsa, Haryana, India
MyShopCue—Discover More. Shop Smarter.